Refund policy
14 days to request a return
To return an item, email us within 14 days of receiving your order. The 14 days start the day after delivery. If your order arrives in separate parcels, they start the day after the last item arrives. Giving a reason is optional.
How to start a return
- Email contact@mybandera.com with your name, order number and the items you’re returning.
- We’ll email you the return address and instructions for packing and sending your parcel.
- Send the items back within 14 days of emailing us. Keep your proof of postage until your refund is complete.
Your return notification is valid when you send it within the deadline; you do not need to wait for our reply to exercise your right to cancel.
Condition of returned items
You may inspect and try on an item as you would in a shop. Handle it with care and return it with its accessories, tags and original packaging where reasonably possible. If an item has been used or handled beyond what is needed to check its nature, characteristics and fit, we may deduct the resulting loss in value from the refund. Missing original packaging alone does not remove your right to return.
Return shipping costs
For a change-of-mind return, you pay the direct cost of sending the items back. Pack them securely and keep the shipping receipt. Tracked shipping is recommended. If an item is faulty, damaged or incorrect, contact us first so we can arrange an appropriate solution without charging you the necessary return costs.
Refunds
We refund payments within 14 days of receiving your cancellation notice. We may wait until we have received the returned items or you have provided proof that they have been sent back, whichever happens first.
Refunds are made to the original payment method, without a refund fee. If you return the entire order, we also refund the cost of our least expensive standard delivery option. Any extra charge for a more expensive delivery method is not refundable. For a partial return, the original delivery charge is normally not refunded. Your bank or payment provider may need additional time to display the refund.
Sale items & exchanges
The same return process applies to sale items. To choose a different size or colour, email us before returning your item and we will explain the available options.
Damaged, faulty or incorrect items
Email contact@mybandera.com with your order number and a description of the issue. Photos can help us resolve it, where available. Your legal rights for faulty or misdescribed goods are not limited by the 14-day change-of-mind period.
Questions about your return?
Contact My Bandera at contact@mybandera.com. We will help you register your return and send you the instructions.