Returns & Exchanges
Changed your mind? You have 14 days from the day you receive your order to withdraw from your purchase, without giving a reason. This applies to jewelry and T-shirts.
How it works
- Let us know within 14 days of receiving your order. Email contact@mybandera.com with your order number and the items you're returning (or use the withdrawal form in our refund policy).
- We send you the return address and instructions. Please don't send items to a supplier or print partner.
- Send the items back within 14 days after letting us know, complete and in the condition you received them. We recommend a tracked shipping method.
- We refund you within 14 days of receiving your withdrawal, via your original payment method. We may wait until the return arrives or you've sent proof of shipment.
Costs
Return shipping is paid by you. If you return your whole order, we refund the standard shipping cost you paid. If an item is faulty or we sent the wrong one, we cover all costs.
Exchanges
Want a different size, length or colour? Return the item and place a new order; that's the quickest way to make sure your new choice is still available.
Faulty or damaged items
Email contact@mybandera.com with your order number and a photo. We'll arrange a repair, replacement or refund. This is separate from, and in addition to, your 14-day withdrawal right.
The full terms are in our Return & refund policy.