FAQ

Choose a piece, select your option (colour, length or size) and add it to your bag. At checkout you'll see the full price, including shipping, before you pay. You'll receive an order confirmation by email straight after.

Email us as soon as possible at contact@mybandera.com with your order number. If your order hasn't been shipped yet, we'll do our best to change or cancel it. T-shirts are printed to order, so they can only be changed or cancelled before production starts. Once an order is on its way, you can still use your 14-day right of withdrawal.

The payment methods available in your country are shown at checkout. Payments are processed securely by Shopify and its payment partners; we never see or store your full card details.

The confirmation is emailed immediately after you order. If you can't find it, check your spam or promotions folder. Still nothing? Email us and we'll check the email address on your order.

It depends on the item, and every product page tells you which applies under Shipping & returns:

• Jewelry from our own stock is shipped from the Netherlands.
• Some jewelry is shipped directly by our fulfilment partner.
• T-shirts are printed to order by our print partner in Germany.

Yes. The countries we deliver to, and the shipping cost for your address, are shown at checkout before you pay.

Jewelry from our own stock: ordered before 16:00 on a working day, shipped the same day. Delivery usually takes 1–2 working days in the Netherlands, 2–3 working days to Belgium, Germany and France, 2–5 working days elsewhere in Europe and 4–8 working days outside Europe. Jewelry shipped by our fulfilment partner usually arrives within 7–15 working days.

T-shirts are printed first and then shipped. Estimated delivery after dispatch is usually 7–15 business days within most of the EU and 7–20 business days to the UK, Ireland, Switzerland and Norway. Exact options are shown at checkout.

As soon as your order is dispatched you'll receive an email with a tracking link. If your order arrives in more than one parcel, you'll receive tracking for each one.

Items that are fulfilled from different locations, for example a necklace from our stock and a T-shirt printed in Germany, are shipped separately. You don't pay extra for this beyond the shipping shown at checkout.

Yes. You have 14 days from the day you receive your order to withdraw from your purchase, without giving a reason. This applies to jewelry and T-shirts. Items should be returned complete and in the condition you received them; trying a piece on is fine. Read the full Return & refund policy.

Email contact@mybandera.com with your order number and the items you want to return. We'll reply with the return address and instructions. Please send the items back within 14 days after letting us know. Don't send anything to a supplier or print partner directly.

Return shipping is paid by you, unless the item is faulty or we sent the wrong item. In those cases we cover the costs. We recommend a tracked shipping method.

We refund within 14 days of receiving your withdrawal, using the payment method you used. We may wait until the items are back with us or you've sent proof of shipment. If you return your whole order, the standard shipping cost you paid is refunded too.

Most of our jewelry is made of stainless steel. Each product page lists the material and finish under Product details and Materials & quality. If a material isn't listed for a piece, ask us before ordering and we'll share the supplier specification.

Stainless steel is an iron alloy with added chromium. The chromium forms a thin, invisible surface layer that helps protect the metal against rust and everyday wear, which makes it a practical metal for jewelry you wear often.

Keep it away from perfume and cleaning products, take it off for swimming and sport, wipe it with a soft cloth and store pieces separately. Our Jewelry care guide explains the details for each finish.

Uncoated stainless steel handles occasional water well. We still recommend taking jewelry off before showering, swimming and saunas, especially gold-tone pieces: soap, shampoo, chlorine and heat wear coloured finishes faster.

Gold-tone jewelry has a coloured surface layer on the metal. Over time, friction, sweat and chemicals gradually soften that colour, especially on edges and clasps. How quickly depends on how often and how you wear it; good care slows it down considerably. If a piece shows a defect that was already present when you received it, contact us.

Every necklace, bracelet and ring page has a size or length guide with measurements and instructions. Not sure? Email us the measurement you have and we'll help you choose.

Jewelry designed around countries and regions: map pendants, symbols and details that connect to a place you come from or care about. Designed to be worn every day, not only on match days or holidays.

Go to Country Jewelry and filter by country, or type the country name in the search bar.

Yes, we add new designs over time. Missing yours? Email contact@mybandera.com. Requests help us decide what to design next.

Chains, bracelets, earrings and rings in gold and silver tones, designed to be worn every day, on their own or layered. Clean shapes that work with what you already wear.

No. Essentials stand on their own. They also combine well with a pendant from our Country Collections.

Our country T-shirts have a unisex oversized fit with dropped shoulders. For a more regular fit, consider one size down.

On each T-shirt page: open Size guide below the product description. The exact garment measurements are also shown in the size-chart image in the product gallery.

Inside out at a maximum of 30 °C with similar colours. Tumble dry on low or hang to dry, and don't iron directly on the print.

Yes. Each T-shirt is printed after you order, by our print partner in Germany. That means less overproduction, and a few extra days before your shirt ships.

My Bandera is a jewelry brand from the Netherlands with two collections: Essentials, everyday pieces for anyone, and Country Collections, jewelry that carries a place that matters to you. Read our story.

Email contact@mybandera.com or use the contact form. Please include your order number if your question is about an order. We reply within two working days.